Shipping Policy

Where does my order ship from?

It depends on the delivered address of your order.  We have warehouses in the United States, the United Kingdom, and the Czech Republic. Your order will be fulfilled and shipped from the nearest location depending on the delivered address provided.

What countries do you ship to?

We currently mainly support orders delivered to US mainland addresses (PO Box address is not supported). Some of the certain models also support orders delivered to the United Kingdom and European countries.

What shipment methods do you offer, and how long does the delivery take?

Most standard shipments are sent through USPS. The specific service and carrier depend on the size and weight of your order. Normally the delivery time is around 3-5 business days. (It may vary during public holidays or busy season like Black Friday and Christmas.)

Shipping Methods Conditions Shipping Fee Delivery Time
Free Shipping Purchase ≥  $59 $0  3-5 business days
Standard Purchase ≤$58.99 $8~$10 3-5 business days
Expedited Shipping / $15  1-3 business days
Remote Shipping Orders to the states Hawaii and Alaska $20  7-10 business days
 *The shipping fee of orders delivered to outside US countries may vary

 


I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is in route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at info@potensic.com.

What do I need to do if my package lost?

We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at info@potensic.com.