What shipment methods do you offer?
Most standard shipments are sent through USPS. The specific service and carrier depend on the size and weight of your order. We offer free shipping on all orders over $59.
How long does delivery take?
3-5 business days.
What countries do you ship to?
We currently only support orders delivered to US mainland addresses.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is in route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at email@example.com.
What do I need to do if my package lost?
We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at firstname.lastname@example.org.