Repair Service Process

  • Contact and Diagnose
  • Return and Repair
  • Repaired and Delivery

  • Contact and Diagnose

    Contact Potensic after-sales technical support to diagnose and confirm issues. Customer may need to pay for the repair if product and issues doesn't comply with the warranty policies.

  • Return and Repair

    Customers send the product to Potensic repair center. Our staff will test the product and feedback the exact time period for the repairing.

  • Repaired and Delivery

    Potensic repairs the products and test it when all repairing were done. Then send it back to customers.

*The repair service is only available for ATOM Series Drone currently.

  Services will be available for other models soon, stay tuned!.

Repair Application Submission

Repair FAQs

  • 1.How long will my Repair Service take?

    The Potensic service center will complete your repair within approximately 14 working days of receiving your return. Our team will send you an email notification once the product is repaired and shipped.

     

    *Please note that in case of statutory holidays, natural disasters, or other special circumstances, service times may be extended accordingly. We appreciate your understanding.

  • 1.What components should I ship to the Potensic Service Center?

    You only need to ship the component that needs inspection or the malfunctioning component. If not requested, please do not send the Micro SD card.

  • 1.How can I request the repair service?

    To request the repair service, please contact our support team at support@potensic.com

  • 1.How do I find the serial number of the product?

    The serial number is located on the sticker on the side of the drone, you can scan the QR Code to obtain

  • 1.How do I obtain the repair invoice?

    If required, please contact our support team at support@potensic.com after payment.

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