Potensic Official Website Privacy Policy

At Potensic, we value your trust and confidence. We believe that we earn your trust and confidence by continually bringing you exceptional products and services and consistently doing so in a private and secure manner. It is important for you to understand what Personal Information we will collect, how we will use it, and who may access it.

Personal Information means information about an identifiable individual. It includes information that you have provided to us or was collected by us from other sources. It may include details such as your name and address, age and gender, personal financial records, and personal references, to the extent permitted by local laws.

Our websites may contain links to other third-party websites. If you follow a link to any of those third-party websites, please note that they have their own privacy policies, and we do not accept any responsibility or liability for their policies or processing of your Personal Information. Please check these policies before you submit any Personal Information to such third-party websites.

This Privacy Policy is intended to explain our privacy practices and covers the following areas:

1.What Personal Information about you we may collect

2.How we may use your Personal Information

3.Who we may share your Personal Information with

4.How we protect your Personal Information

5.Contacting us & your rights to prevent marketing and to access and update your Personal Information

6.How changes to this Privacy Policy and the Cookies Policy will be made

1. Information we may collect about you

We will collect and process all or some of the following Personal Information about you:

(a) Information you provide to us: Personal Information that you provide to us, such as when using the contact form on our website, including your name, email address, and other contact details.

(b) Our correspondence: If you contact us, we will typically keep a record of that correspondence.

(c) Information about how you use our products and services: Information about the amount of time you use our products/services, the pages you visit, and other information about your activities while using our hardware or software or while logged into your Potensic ID account. We collect this to develop our products and services and to understand your usage patterns and preferences so that our marketing is relevant to you.

(d) Survey information: We may also ask you to complete surveys that we use for research purposes. In such circumstances, we shall collect the information provided in the completed survey.

(e) Promotions: We may request Personal Information to administer your participation in contests, sweepstakes, or other promotions that we organize.

(f) Device Information: Information about your operating system, browser, software applications, IP address, geolocation, security status, and other device information to improve your experience, protect against fraud, and manage risk.

(g) Marketing preference information: Details of your marketing preferences (e.g., communication preferences) and information relevant to selecting appropriate products and services to offer you.

(h) Website and communication usage: Details of your visits to the websites and information collected through cookies and other tracking technologies, including but not limited to your IP address and domain name, your browser version and operating system, traffic data, location data, weblogs, posts on the Potensic Insider forum, other communication data, and the resources that you access.

(i) Activities on Social Networking Sites (SNS): If you choose to participate (for example, by "liking" Potensic's profile on Facebook or Twitter, posting a message, or answering a poll), we will have access to the information you divulge, which may include Personal Information, depending on your SNS privacy settings.

2. Uses of your Personal Information

In this section, we set out the purposes for which we use Personal Information that we collect via our website and, in compliance with our obligations under European law, identify the "legal grounds" on which we rely to process the information.

(a) To provide and manage products and services you have requested: To administer our services, including to carry out our obligations arising from any agreements entered into between you and us, or to notify you about changes to our services and products.

(b) To communicate with you regarding products and services that may be of interest: To provide you with updates and offers, where you have chosen to receive these. We may also use your information to market our own and our selected business partners' products and services to you by way of in-app alerts, post, email, phone, SMS, or online or social media advertisement. Where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option on the appropriate platform to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you.

(c) To understand our customers and to develop and tailor our products and services: We may analyze the Personal Information we hold to better understand your usage patterns, preferences, and marketing requirements, as well as to better understand our business and develop our products and services.

(d) To monitor certain activities: To monitor queries and transactions to ensure service quality, compliance with procedures, terms of use, and policies, and to combat fraud (including running anti-fraud checks against your payment method when processing your order(s) on our website).

(e) To inform you of changes: To notify you about changes to our services and products.

(f) To ensure website content is relevant: To ensure that content from our websites is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers, and/or service providers.

3. Security of your Personal Information

We use physical, electronic, and procedural safeguards to protect against unauthorized use, access, modification, destruction, disclosure, loss, or theft of your Personal Information in our custody or control. We have agreements and controls in place with third-party service providers requiring that any information we provide to them must be safeguarded and used only for the purpose of providing the service we have requested the company to perform.

Security over the Internet: No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic, and procedural safeguards to protect your Personal Information in accordance with data protection legislative requirements. All information you provide to us is stored on our or our subcontractors' secure servers and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.

Retention of your Personal Information: Our retention periods for personal data are based on business needs and legal requirements. We retain your Personal Information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When Personal Information is no longer needed, we either irreversibly anonymize the data (and we may further retain and use the anonymized information) or securely destroy the data.

4. Your Rights

If you have any questions about our use of your Personal Information, you should first contact us as per the "Contacting Us" section.

Under certain conditions, you may have the right to require us to:

(a) Provide you with further details on the use we make of your information.

(b) Provide you with a copy of the information that you have provided to us.

(c) Update any inaccuracies in the Personal Information we hold.

(d) Delete any Personal Information we no longer have a lawful ground to use.

(e) Where processing is based on consent, withdraw your consent so that we stop that particular processing.

(f) Object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights.

(g) Restrict how we use your information whilst a complaint is being investigated.

5. Contacting Us

If you have any questions or concerns about our privacy practices, the privacy of your Personal Information, or if you want to change your privacy preferences, please let us know at info@potensic.com.

6. Changes to our Privacy Policy

We may change the content of our websites and how we use cookies; consequently, our Privacy Policy and our Cookie Policy may change from time to time in the future. If we change this Privacy Policy or our Cookies Policy, we will update the date it was last changed below. If these changes are material, we will indicate this clearly on our website.                                                                            

PotensicPro App Privacy Policy

User Agreement

Before you begin using Potensic products, please read and understand the "User Agreement" (following referred to as "this Agreement"). This Agreement is between you and Potensic, the brand of Shenzhen Potensic Intelligent Co., Ltd (following referred to as "Potensic" or "we") regarding the PotensicPro App (following referred to as "this Software") mobile application service. It mainly relates to downloading, installing, and using this Software, related services such as product use, and the disclaimer terms that exempt or limit Potensic's liability and restrictions on user rights. Please carefully read and choose to accept or reject this Agreement (minors should read it under the guidance of their legal guardians).

If you do not accept all the terms of this Agreement, You will not be able to use our products and Software. By registering, logging in, using, etc., you will be deemed to have accepted this Agreement and agreed to be bound by all the terms of this Agreement.

Due to the needs of the company's business development, in the process of using PotensicPro App and related products and services (the hardware part of the product is not within the scope of the service), we may take the following actions, please understand and confirm the following:

1.In order to improve user experience, optimize product performance, improve service system, etc., we will continue to strive to develop new services, will release software updates (including but not limited to App, firmware, etc.) from time to time, these updates may take the form of software replacement, repair, function optimization, version upgrade, etc., in order to ensure the security and functional consistency of this App and related products, we will specifically notify you to update the software, if you refuse to update resulting in any problems or damages encountered in the process of product use, All at the user's own expense.

2.In order to respond to changes in laws, regulations and policies in some regions or other special circumstances, we have the right to unilaterally modify, change, restrict or close some software function logic of the App or related products at any time, and users shall bear this risk.

3.We have the right, in our sole discretion and for any reason, to stop transmitting any content that violates the relevant laws or regulations of this Agreement or that infringes, harms, or threatens the rights or safety of any person and to take appropriate legal action in our sole discretion against any person who violates this Agreement.

Privacy Policy

Shenzhen Potensic Intelligent Co., Ltd is a limited liability company established under the laws of the People's Republic of China (following referred to as "Potensic" or "WE"). We attach importance to maintaining and protecting users' personal privacy. This policy applies to all products and services under our company.

Last updated: July 11, 2024

This policy will help you understand the following:

1.What permissions may we obtain on your device?

2.What personal information may we collect?

3.How do we use your information?

4.How do we protect your personal information?

5.About public disclosure of information

6.Your permissions

7.Change and release of this policy

8.How to contact us?

Potensic puts the protection of your privacy first and will make every effort to protect your privacy. We are committed to protecting your privacy with appropriate security measures by proven industry security standards.

Before using our products or services, please read and understand this Privacy Policy carefully. When you choose to use Potensic's products and services, you agree by default that we collect, store, use, and share your personal information following this Privacy Policy. If you have any questions or suggestions, please message us in the following ways:

E-mail: support@potensic.com

1. What permissions may we obtain on your device?

(1) Storage permissions of the device, used for the installation and operation of product-related applications.

(2) Communication permission, used for interactive communication between our product and your equipment.

(3) Location information permission, used to display your location information on the App map, so as to facilitate the distance between your location and the drone, and the normal use of some App functions.

(4) Device model information, used to optimize the experience of some functions of the App, and to provide you with better product experience and service.

(5) Album permission, used to download and preview photos and videos taken by the product.

Remark:

You can choose whether to allow or reject the above permissions. If you don't accept, you may not be able to use some functions of the App. Please choose according to your own needs.

2. What personal information may we collect?

(1) To complete your account registration, you may need to provide Potensic with your E-mail address, username, device model, and device version number. All other information is stored on your device, and we can't get any other information about you. If you encounter problems in using the product, you need to manually upload the corresponding data log to our server by yourself, if you refuse to provide such information, we may not be able to provide you with the corresponding technical support.

(2) When you need us to provide after-sales service or assistance, you may need to provide us with your registered E-mail address, location information of the device, model information of the device, and relevant information about the product use environment, so that we can better provide you with corresponding technical support and services.

(3) When you use Potensic products or services, the system will read or store the following information locally: mobile device configuration information, product version information, product usage log, flight data (each module sensor operating data, flight attitude data, flight mode, GPS data, flight path, remote control commands), etc.

(4) Automatic collection of cookies and information. When you use specific Potensic products and services, we may send one or more cookies (small text files containing alphanumeric strings) to your device. We may use both session cookies and persistent cookies, and session cookies disappear when you close your browser. Some browsers use persistent cookies, which persist after you close your browser for the next visit. Please check your Web browser's Help file for instructions on how to change the cookie settings used. If you delete or reject cookies, some of your product features and services may be affected.

Remark:

We will also stop using the relevant information you uploaded yourself and delete all your information immediately when you cancel your account.

The relevant information stored locally on your device will be deleted when you uninstall the App.

3. How do we use your information?

(1) Provide Potensic product and service functions, verify and manage user accounts, provide services and the information requested by users, provide feedback on user comments and questions, and provide other services and support.

(2) The information we collect is used to improve and refine Potensic products, as well as to enhance after-sales service and related technical support.

(3) We may use your information to contact you for after-sales service, feedback on product usage, and to provide information on new product events.

(4) Querying the version information of users’ devices and downloading related flight records are used to improve the after-sales system of products and provide better guarantees and services for users.

4. How do we protect your personal information?

(1) The personal information you authorize and provide will be stored and protected by the strictest and most confidential means to prevent unauthorized access, use, modification, damage, or loss of data.

(2) We will take all reasonable and practicable steps to protect and ensure that the information collected is used only for Potensic's products and services and not for any other purposes.

(3) If we entrust a third party to provide services, we will sign a strict confidentiality agreement with them to ensure that your personal information is not disclosed.

5. About public disclosure of information

We will not publicly disclose customer information collected except as specifically stated in this policy, and may do so only if:

(1) We may publicly disclose your personal information only in accordance with laws and regulations, subpoenas, arrest warrants, and other requirements of courts, judicial organs, or other government agencies.

(2) Under certaunder exceptional circumstances, with your consent.

(3) When seeking pre-sales or after-sales service for the related product, you agree to authorize the personal information to the related technical support department to provide you with product services.

6. Your permissions

(1) If you wish to access or verify your personal information, you may contact us at any time by sending an E-mail to support@potensic.com or by the means provided on the Website and in the Application. If in some exceptional circumstances we are unable to provide the relevant information, we will promptly inform you of the reasons.

(2) When you find that we have processed your personal information in error, you have the right to request that we make corrections. You may contact us at any time via support@potensic.com or by the means provided in the related application.

(3) You can update or delete your account information through the App's account settings. When you cancel your account, all your personal information will be automatically erased and you will not be able to use the account again to log in to our products' applications.

(4) In the following cases, you can request us to delete personal information:

① If we collect and use personal information in violation of laws and regulations.

② If we handle personal information in violation of the agreement with you.

If we decide to respond to your request for deletion, we will also notify the entities that have obtained your personal information from us and require them to delete it promptly, unless otherwise specified by laws and regulations, or these entities have obtained your independent authorization.

After you or we have assisted you in deleting the relevant information, we may not be able to immediately delete the corresponding information from the backup system because of applicable laws and security technologies, and we will securely store your personal information and further process and segregate it until the backup can be erased or anonymity is achieved.

7. Change and release of this policy

The privacy policy may be changed from time to time, so please visit this page regularly to view the latest policy. For significant changes, we may provide more prominent notifications.

8. How to contact us?

If you have any questions, comments, or suggestions about this privacy policy, you can contact us via E-mail at support@potensic.com